International Shipping Policies

International Shipping Terms & Conditions

• Prices are shown in US dollars. For conversion, we recommend using a currency converter.
• Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
• International Orders may require 7-15 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
• Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site. If you are visiting the Taiwan we can ship any product to your hotel.

Returns / Exchanges

• Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
• International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
• Any items having additional brokerage fees that are charged to Badpanda upon delivery will be rejected.
• All other applicable conditions and terms of our Return & Refund Policy apply to international returns.

Warranty

• For warranty claims please contact Badpanda Customer Service. While Badpanda will assist international customers with warranty claims, items may need to be shipped to the Taiwan for inspection or repair. The customer will be responsible for these additional back and forth shipping charges.
• To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs and timeline will be calculated for your review prior to entering your payment information. International customers with questions can contact a Badpanda for assistance.
• Tel.: +886 37 88033
• Fax: +886 37 688251
• Mobile: +886 921 547805
• Monday - Friday 12:00 to 18:00 TST

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!